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Corporate culture Customer services Leadership Ritz-Carlton Hotels (Firm) Management Case studies Success in business Total quality management

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Michelli, Joseph A.

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The new gold standard : 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company

Michelli, Joseph A.

Details

Summary: A primer on leadership examines the five key principles behind the Ritz-Carlton Hotel Company's unparalleled success and customer service innovations.

Format: text

Publisher / Publication Date: McGraw-Hill 2008

Copies Available at Woodmere

1 available in Adult Non-fiction, Call number: 658.4092 MIC

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